HomeMy WebLinkAboutResolution 163-R-26, Approval of Change Order No. 2 with Invoice Cloud for the Software-as-a-Service (SaaS) Electronic Bill Presentment and Payment Platform (1) (1)
07/27/2026
163-R-26
A RESOLUTION
Authorizing the City Manager to Execute Change Order No. 2 with
Invoice Cloud Inc. (30 Braintree Hill Office Park, Suite 303, Braintree,
MA 02184) in the Amount of $21,000 for Continued Online Utility
Payment Services
WHEREAS, the City of Evanston ("City") provides utility billing services to water
utility customers and is committed to providing convenient, secure, and efficient
payment options for residents and businesses; and
WHEREAS, on July 10, 2023, the City Council approved an agreement with
Invoice Cloud, Inc. for the implementation and operation of an online payment portal
and digital customer engagement platform in the total amount of $205,833.00; and
WHEREAS, Invoice Cloud provides online payment processing, AutoPay
enrollment, paperless billing, electronic check processing, and other digital customer
service features that improve accessibility and customer convenience; and
WHEREAS, following implementation of the platform, customer participation
significantly exceeded the original enrollment projections, resulting in increased
transaction volumes and associated processing costs; and
WHEREAS, to accommodate this increased utilization, the City previously
approved Change Order No. 1 in the amount of $24,000.00, increasing the contract
amount to $229,833.00; and
WHEREAS, customer enrollment and utilization of the Invoice Cloud platform
have continued to increase beyond the assumptions used in developing the current
contract budget, requiring additional contract authorization to maintain uninterrupted
service through the remainder of the agreement; and
WHEREAS, staff has determined that an additional $21,000.00 is necessary to
cover the increased transaction and service fees associated with continued customer
enrollment and usage; and
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163-R-26
WHEREAS, funding for this change order is available in the Water Fund Account
No. 510.40.4225.62340; and
WHEREAS, approval of Change Order No. 2 will increase the total contract
amount from $229,833.00 to $250,833.00.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY
OF EVANSTON, COOK COUNTY, ILLINOIS:
SECTION 1: The foregoing recitals are hereby found to be true and correct and
are incorporated into this Resolution as though fully set forth herein.
SECTION 2: The City Manager is hereby authorized and directed to execute
Change Order No. 2 with Invoice Cloud, Inc., in the amount of Twenty-One Thousand
Dollars ($21,000.00), increasing the total contract amount to Two Hundred Fifty
Thousand Eight Hundred Thirty-Three Dollars ($250,833.00), in substantially the form
attached hereto.
SECTION 3: The City Manager, Corporation Counsel, City Clerk, and other
appropriate City officials are hereby authorized to execute all documents and take such
additional actions as may be necessary to carry out the intent of this Resolution.
SECTION 4: This Resolution shall be in full force and effect from and after its
passage, approval, and publication in the manner provided by law.
________________________________
Daniel Biss, Mayor
Attest:
_____________________________
Stephanie Mendoza, City Clerk
Adopted:_______________, 2026
Approved as to form:
________________________________
Alexandra B. Ruggie, Corporation Counsel
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July 27