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Home My WebLink AboutAnnual Support for Data Base additional Proc contract 2340013Page 1 of 6 Service Contract Number: 2340013 RL_Specified_Agreement_v030109 8-Jan-10 Bruce Slown City of Evanston 2100 Ridge Ave. EVANSTON IL 60201 United States Dear Bruce Slown, The technical support services and benefits provided under service contract number 2340013 will expire,or have expired,on 30-May-10.Please find attached an ordering document for the renewal of this service contract.If applicable,the attached ordering document may also include incremental technical support services newly acquired. To ensure that there is no interruption to the technical support services and benefits provided under service contract number 2340013,please order the technical support services on this ordering document by issuing a form of payment acceptable to Oracle in accordance with the attached Order Processing Details section on or before 1-May-10. If further information is required, please contact me at the e-mail address or telephone number provided below. Regards, Reem Daly Oracle Support Services E-mail:reem.daly@oracle.com Tel.: Fax:703 -364-3557 Page 2 of 6 Service Contract Number: 2340013 RL_Specified_Agreement_v030109 Ordering Document Service Contract #:2340013 Renewal Contact:Reem Daly Offer Expires:30-May-10 Payment Terms:30 NET from date of invoice Telephone: Fax:703 -364-3557 Billing Terms:Quarterly in Arrears E-mail:reem.daly@oracle.com CUSTOMER: City of Evanston QUOTE TO BILL TO Account Contact:Bruce Slown Account Contact ACCOUNTS PAYABLE Account Name:City of Evanston Account Name:City of Evanston Address:2100 Ridge Ave.Address:2100 RIDGE AVENUE EVANSTON EVANSTON IL 60201 IL 60201 United States United States Telephone:847 866-2921 Telephone: Fax: Fax: E-mail:bslown@cityofevanston.o rg E-mail: Oracle may provide certain information and notices about technical support via e-mail.Accordingly,please verify and update the Quote To and Bill To information above to ensure that such communications and notices are received from Oracle.If changes are required,please e-mail or fax the updated information to Reem Daly at reem.daly@oracle.com or 703 -364-3557.Please also include service contract number 2340013 on such reply. Page 3 of 6 Service Contract Number: 2340013 RL_Specified_Agreement_v030109 Service Details Service Level:Software Update License & Support End Date: 30-May-11 Product Description CSI #Qty License Metric License Level / Type Start Date Final Price Oracle Database Enterprise Edition - Processor Perpetual 15492664 1 FULL USE 31-May-10 4,508.57 Change Management Pack - Processor Perpetual 15492664 1 FULL USE 31-May-10 338.14 Tuning Pack - Processor Perpetual 15492664 1 FULL USE 31-May-10 338.14 Diagnostics Pack - Processor Perpetual 15492664 1 FULL USE 31-May-10 338.15 Subtotal: USD 5,523.00 Total Amount: USD 5,523.00 plus applicable tax Notes: 1.If any of the fields listed above are blank,the program licenses were acquired under a separate license model in which such field(s)does not apply. 2.If a change to the Service Details provided above is required,please contact Reem Daly at or at reem.daly@oracle.com and an updated ordering document will be provided to you in accordance with Oracle's technical support policies. Page 4 of 6 Service Contract Number: 2340013 RL_Specified_Agreement_v030109 GENERAL TERMS "You"and "your"refers to the Customer provided above. In the event that the Customer and the Quote To Account Name provided above are not the same,City of Evanston acknowledges that Customer has authorized City of Evanston to execute this ordering document on Customer's behalf and to bind Customer to the terms described herein.City of Evanston agrees that the ordered services shall be used solely by the Customer and shall advise Customer of the terms of this ordering document as well as information and notices about technical support that Oracle provides to City of Evanston during the term of service. The technical support services acquired under this ordering document are governed by the terms and conditions of the GS-35F-0009T (CP).However,any use of the programs,which includes by definition the updates and other materials provided or made available by Oracle under technical support,is subject to the rights granted for the programs set forth in the order in which the programs were acquired. Technical support is provided under Oracle's technical support policies in effect at the time the services are provided.The technical support policies are subject to change at Oracle's discretion;however,Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid.You should review the technical support policies prior to entering into this ordering document.The current version of the technical support policies,including Oracle's reinstatement policy,may be accessed at http://www.oracle.com/support/policies.html.Customers who allow technical support to lapse and later wish to reactivate it will be subject to Oracle's reinstatement policy in effect at the time of reinstatement.Applicable reinstatement fees may apply in addition to the annual technical support fees. In the event that Priority Service is acquired under this ordering document,you acknowledge you must maintain a current Software Update License &Support contract for all licenses in a license set for which Priority Service has been purchased.By accepting this ordering document,you also acknowledge that Software Update License &Support for program licenses listed under the Priority Service level may be renewed under separate contract(s).Upon renewal,Priority Service fees will be based on the Priority Service pricing policies in effect at the time of renewal and such fees will be adjusted to account for any acquisition of additional licenses in a license set.Contractual caps on annual technical support fees for Software Update License &Support do not apply to Priority Service,unless stated otherwise in your contract. Page 5 of 6 Service Contract Number: 2340013 RL_Specified_Agreement_v030109 Order Processing Details Your order is subject to Oracle's acceptance.An order consists of the following:(i)this ordering document, which incorporates by reference the GS-35F-0009T (CP),and (ii)a form of payment acceptable to Oracle. Oracle normally accepts orders after receipt of a purchase order,check or credit card issued in accordance with the Purchase Order,Check,Credit Card Confirmation section below.If Oracle accepts your order,the service start date is the effective date of such order and also serves as the commencement date of the technical support services. Please note that if the pre-tax value of this ordering document is USD2,000 or less,the technical support services on this ordering document must be paid either by credit card or electronic upload of a PO to the Online site. Once ordered,technical support for the support period defined above is non-cancelable and the related fees are non-refundable. An invoice will only be issued upon receipt of a form of payment acceptable to Oracle.Regardless of the form of payment,Oracle's invoice includes applicable sales tax,GST,or VAT (collectively referred to as "tax" ).If City of Evanston is a tax exempt organization,a copy of City of Evanston's tax exemption certificate must be submitted with City of Evanston's purchase order,check,credit card or other acceptable form of payment. PURCHASE ORDER,CHECK,CREDIT CARD CONFIRMATION Purchase Order If the technical support services on this ordering document will be ordered and paid under a purchase order, the purchase order must include the following information: -Service Contract #:2340013 -Term of Service:31-May-10 to 30-May-11 -Final Total:USD 5,523.00 (excluding applicable tax) -Local Tax,if applicable -Agreement:GS-35F-0009T (CP) In issuing a purchase order,City of Evanston agrees that the terms of this ordering document and the terms of GS-35F-0009T (CP)supersede the terms in the purchase order or any other non-Oracle document,and no terms included in any such purchase order or other non-Oracle document shall apply to the technical support services ordered. Please e-mail or fax the purchase order to Oracle per the Remittance Details provided below. Check If the technical support services on this ordering document will be ordered and paid by check,the check must include the following information: -Service Contract #:2340013 -Term of Service:31-May-10 to 30-May-11 -Final Total:USD 5,523.00 (excluding applicable tax) -Local Tax,if applicable -Agreement:GS-35F-0009T (CP) In issuing a check,City of Evanston agrees that only the terms of this ordering document and the terms of GS-35F-0009T (CP)shall apply to the technical support services ordered.No terms attached or submitted with the check shall apply. Please mail check payments per the Remittance Details provided below. Page 6 of 6 Service Contract Number: 2340013 RL_Specified_Agreement_v030109 Credit Card Confirmation If the technical support services on this ordering document will be ordered and paid under a credit card, please complete the section below and return it to Oracle per the Remittance Details provided below. Please note that Oracle is unable to process credit card transactions of USD100,000 or greater. Service Contract #:2340013 Term of Service:31-May-10 to 30-May-11 Final Total:USD 5,523.00 (excluding applicable tax) Agreement:GS-35F-0009T (CP) __________________________________ Credit Card Number __________________________________ Expiration Date __________________________________ Billing Address (associated with Credit Card) __________________________________ City,State,and Zip (associated with Credit Card) __________________________________ Authorized Signature __________________________________ Name The credit card must be valid for the entire Term of Service above.In issuing this credit card confirmation, City of Evanston agrees that only the terms of this ordering document and the terms of GS-35F-0009T (CP) shall apply to the technical support services ordered.No terms attached or submitted with the credit card confirmation shall apply. REMITTANCE DETAILS Purchase orders or credit card details for the technical support services ordered hereto should be sent to: Attn:Reem Daly Oracle Support Services Fax:703 -364-3557 E-mail:reem.daly@oracle.com Checks for the technical support services ordered hereto should be sent to: AK, AZ, CA, HI, ID, NV, OR, UT, WA: Oracle USA, Inc. PO Box 44471 San Francisco, CA 94144-4471 All other States: Oracle USA, Inc. PO Box 71028 Chicago,IL 60694-1028