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HomeMy WebLinkAboutMinutes 1988DRAFT, NOT APPROVED Minutes EVANSTON CABLE COMMUNICATIONS COMMISS10N January 19, 1938 7:30 P.M. Present: Allen Dub, Mark Dziatkiewicz, John McGuire, Don Sampen, Ruth Smalley Absent: Marlo McAllister, Jim Beard City Staff: Sally Roethle Cablevision: Irene McPhail, Lillie Edumundson, Tony Ruopoli Presidink: John :McGuire, Chair Minutes The winutes of the November 10, 1987 meeting were corrected on page 1, paragraph 4,second line to read,"...all cities (cable companies) are preempted by the Federal Law regarding rate regulations." kith this correction the minutes were approved as submitted. Chair McGuire introduced two new members of the Cable Cor--fssion: Mark Dziatkiewicz, a fiber optics planner and previously a =ember of Commission's former Technology and Training Committee. McGuire also introduced Allen Dub, an attorney and a member of the Commission's former Franchise Oversight and Development Committee. Chair McGuire welcomed the new members to the commission. Communications City reports on cable consumer complaints Staff reviewed the City consumer reports for November and Decer..ber 1987. Three ,07plOi7tS received in Noberbe: wore resrlved. c cOMKp ints received in December, one was resolved. A seccnd c;--:__n: regarding restoration and correction of installation wiring on :zwn ruse units is in process. The Commission requested t4at additicna: information be provided on the work to restore and correct installati:n at these townhouses. it was requested that the City Consumer ic;-._rt reference any service unavailable complaints in the apartment constrozi i_n update listing. Staff noted that the categories of complaint: in the cite and company reports are now the same. Cable Communicatons Commission Minutes of 11/10/87... 2 Cablevision Customer Service Report The Commission reviewed the Company's Customer Service Reports for November and December 1987. Under the rport section entitled "Disconnects by Reasons", the Commission requested definition of the term "customer related." Edmundson and Ruopoli responded that this category describes those people who have responded that they don't watch enough television, don't want cable or choose to disconnect because of a pending vacation. It was also explained that the category "other" is listed because some subscribers refuse to give reasons for disconnect. The term "plant service", means poor reception or technical problems. Chair McGuire suggested the company send letters to residents who have requested service when a landlord or property owner has refused to allow Company entry. This might encourage the tenants to pursue the issue further with the landlord. It was further suggested that the Citv create a letter to be sent to tenants under the same circumstances. Consideration of Cablevision's responses to service abailability issues The Commission reviewed the company letter of January 12, 1988 from Willie Edmundson wits' attachments including: requests received for service from December 1986 to October 1987; requests for Service received in November and December of 1987; and an update and dispositions Qn requests for service. The company was asked to add a notation for the property at 1567 Ridge that it was initiated as a City Consumer Complaint; the complaint number should also be added. Customer service planning report Ruth Smalley reviewed the objectives of the Customer Ser•;ices Cor..-ittee and noted that a straiehtforward, one page survev is sugcested for Commission use to determine the level of satisfaction a:,:x cable subscribers. The survev population should be residents w.: have slcscribed for at least one vear. The Commission discussed the mer;ts c: the survev as proposed in terms of population to be sampled and ret:-.�d of survey distribution. Chair `CGuire requested that the staff --iss;r. determine the :i StS th.1t %--OLI]d be inV01V'd in SaMplinc ..•• _:U i.:; :iations and the Posit iv v, .3^d .-.ei:at ivcti of Sa.�,pl ini• a snl : er�-.l : at _... :s ti"J} eSCec :I'r ..:L� .uL'1. .)_11t).let'1C.. [3�rved ., _ .,7 .. c of anon-mity. riC Lisin,: a nuI t2rical ratinS' � ..... questions on demoprlphics. Me draft survev format c. ncept was approved by the was agreed that the Sur%:e:• should be conducted prior to _. _ erfcr:-ance evaluation :and preferably during the 1st and 'nd i:eek5 `:::rch. .t uas requested that final detliis ire provided for the Commi:ss`_.-.. ::t t'-e Fet'ri".Iry r^eet ing. Cable Communications Commission Minutes or 11/10/87... 3 Service Availability Don Sampen stated that in his opinion we do not yet have compliance regarding service abailability provisions as required in the Franchise Agreement. He noted that improved reporting information is a good start toward compliance. The information on "not released to sales'' file has been provided but only to the extent that the Company has kept records. Ruth Smalley asked if tenants requests for service, once denied, are then a dead issue. Sampen responded that a state statute requiring access to multi -family buildings does exist, but it is being questioned in the courts. He noted that the Company has not invoked the state statute. In reviewing the Company's reports on requests for service McGuire noted that for 1041 Chicago Avenue a right of entry was submitted but no action taken since November. He suggested that ail days is toes long. McPhail responded that for a November/December period two months is not unreasonable and suggested that the Systems Manager most likely has it in a tickler file. McPhail further noted that the Systems "tanager will have an assistant in 1988 to help these things move along. Apartment Update List In review of the construction summary for 1986 and 1987, Sampen pointed out the Company's actual performance was only 28: and 26: of the projected number of units. Edmundson respondea that the Company is now ready to move on 200 unit and is really only a month or month and a half behind a closer finish for the 1987 goal. Sampen noted that construction did not begin until the end of the year and asked that the Company provide a projection for 1988. McPhail responded that the Company's projection is to build all units where requests for service exist. Regarding the Presbyterian homes Toni Ruopoli infarOCK tVc ['0771G0on that Company; representatives met with management and provided them with an informal proposal for service to be rrovided. Regardin; the pending projects category Sampen noted that there is no right of entry agreement date for these. Edmundson responded that he has no records of the date of submission of a right of entry and that these projects will each have to be re -visited. Regarding the refusals catogory carpen meted the CorTany has net provided information ns requested ccmmunicat ., : - rc:atwi to the re'Iusa:_. ic7t.lit;tgan responded thdt his tiles only rear W the wore: done in this regard pare -dates his position as _ Onager. Ruopoli agreed that the Company's files were not well kept in tie past, but tho new record keeping system will provide this inf .0Z7 for the future. It was agreed that all refusal Projects will be re -visited. In response :Alen Dub requested further information can the (:oryany's internal policy ,n refusals. McPhail responded that the `w7pan.y re -visits properties where easements have been denied and will do so with refusals. She further Htated that for IYES, in the Company's Winang ;:an, Cable Communications Commission Minutes of 11/10/87...4 Cablevision has decided to pursue legal recourse on denials and refusals. McPhail noted that the Company's short-term objective is to finalize all pending projects. The Company will then create a schedule for construction for 1988. Chair McGuire noted that given the number of requests for service it is embarrassing to the cable company and to the Commission that no update information is on record. He noted a Company/Commmission push and tug situation. the Commission has not said that all buildings have to be pre -wired whether or not a request for service exists. He stated that better performance on the part of Cablevision mould prevent franchise violation penalties for lack of performance. McPhail responded that the Company will appreciate any support on obtaining easements or right of entry from landlords. McGuire noted the Commission's interest in verifying refusals related to easement denials or right of entry denials. He suggested a Cite letter to the parties regarding the Company's obligation to serve residents with a request that the property representative complete a simple survey as a means of verification. McPhail suggested her hope that any communication be pro -active re- garding the Company's obligation provide service to all subscribers. McGuire suggested that Ruth Smalley, Staff and Irene 'McPhail meet to work out a system of communication in this regard. It was agreed that letting people know about Cablevision's obligation provide service and verifying information Cablevision provides to the Commission is a good idea at this point. Regarding the Company's lack of construction activity until September of 1987 McPhail noted that a great deal of wort: was required prior to actual construction and that the projects are prioritized by demand for construction work throughout Cablevision's systems. Dz atkiewicz questioned the Company's objective to increase sales in light of delayed construction. McPhail responded that an -Ent in this area should be a goal. McGuire countered that the only _cal should be franchise agreement compliance. Sampen requested that t-e Company review the letter from the Cite dated November 11, 1987 and Tr:•.:de all the information as requested. 1983 performance T__aluation Update `1cGuire reque4tt,i t"I.it `t,afl provide additional infur n. on t!.e 19S5 performance evaluation. He requested that Allen Dub, Mark Dziatkiewicz, Don Sampen and Staff work with hir.. t. ,'e,.elop a program for the 1989 performance evaluation. Sampen suggested that the Company be ins'ited to submit itens for consideration. tie noted that the performance evaluat: n s cumulative and will fuctls nn CL?M ans• pierfurr;anre Gince 19S5. "it III IIIIi �' 'I � � I� I III �iI 1111 � !�l i � �II� II �II I IIII I I II i Cable Communications Commission Minutes of 11/10/87...5 Adjournment The meeting adjourned at 9:15 p.m. The next meeting of the Cable Communications Commission will be held Tuesday, February 16, 1988, at 7:30 p.m. in room 2401. Sally Roe t le, Staff cc: Joel Asprooth, City 'tanager DRAFT, NOT APPROVED Minutes EVANSTON CABLE COMMUNICATIONS COMMISSION February 16, 1988 7:30 P.M. Present: Allen Dub, bark Dziatkiewicz, Jim Heard, Marlo McAllister, John McGuire, Don Sampen Absent: Ruth Smalley Cablevision: Willie Edmundson, Charles Bartolota City Staff: Sally Roethle Presiding: John McGuire, Chair Minutes The minutes of the January 19, 1988 meeting were approved as submitted. Communications - City reports on Cable consumer complaints Roethle noted that for the month of January three complaints, had been received from Evanston residents. Two dealt with service not available and one with a billing problem: Two of the three have been resolved; for the unresolved complaint Cablevision needs a design approval from a condominium association in crder to complete requirements prior to installation for service in the building. In regard to complaints received about service unavailable at Leslee's restaurant, Willie Edmundson informed the Co=ission that the Company expects to start construction at the end of March. He noted that an installation cost estima-e has not yet been given to the owners of Leslee's restaurant.. noted that when that information is made available the then know if the restaurant owners still want service. Chair `tcGuire asked Edmundson to provide Citv Staff with the information on cost estimate to be given to the owners of Leslee's restaurant by Friday, February 19, 1988. - Cablevision's report on consumer complaints The Commission accepted Cablevision's report on consur.er reports without comment. Cable Communications Commission Minutes of 2/16/88... 2 Service Availability r Commissioner Sampen commented on Cablevision's letter of February 12, 1988 submitted as requested noting for each property listed under "projects pending" whether or not a design for installation exists. Of the 33 properties listed a construction design exists for 21 of the properties; no construction design exists for 12 of the properties. Edmundson noted that on the "projects pending" list, a part of the apartment construction list update provided to the Commission on a monthly basis, a "design submitted" date is provided for only nine of the properties. Edmundson stated that the Company letter of February 12, 1988 explains designs submitted and noted which properties have a design and which do not. In answer to Sampen's question, Edmundson noted that not all designs have been submitted to a property ourner or manager. McGuire noted that for 403 Custer, a property listed under '"projects pending", a construction date was "targeted" or scheduled, but no further information was listed regarding a right of entry or design approval. He asked why Cablevision would not get a design submitted as soon as possible. Edmundson responded that the Company would do this eventually; that the category entitled "Construction Schedule" should be changed to "Construction Target" because the actual date for construction is a goal and not a real calendar date. McGuire commented on the lack of information despite a construction date for the 403 Custer property and asked for further explanation. Edmundson responded that the property will have to be re —visited to complete the paperwork requirements prior to construction. McGuire noted the same situation for the property at 820 Hinman. Sampen and Heard had additional questions in regard to the lack of information. Edmundson responded that a construction schedule should be labeled "Target" and said that the Company has really scheduled these, but that it is difficult to say whether or not the construction will really take place at the stated date. Sampen asked what the activity will be for either of these properties within the next month. Charles Bartolota responded that the problem is that the construction has been planned but it is still subject to revision. He acknowledged a glaring omission on properties for which nothing but a construction date was provided. Chair McGuire commented that the construction update list :;as created in order to have a record on the status of projects `cr Cable television service is still not available. He noted tha, :he current situation regarding design for properties and scheduled 41 es :or construction indicates how slow the process is and that _e are still finding gliches in this fact finding and information manarer.ent. fie noted that Commissioner Sampen's request for a listing o: properties for which a design exists had been most helpful in this retard. Bartolota commented again that the problem with the 403 Custer property is merely an omission. Edmundson concurred that where no date 1 Cable Communications Commission Minutes of 2/16/88...3 information exists for a property it does not necessarily mean that a right of entry has not been obtained. Edmundson said that the list shows only what actual records were kept. Dub asked Cablevision to define or to provide information on how the Company determines an actual date to construct. He noted the property at 718 Foster for which all required steps have an actual date recorded and construction is scheduled for February of 1988. Dub suggested that the Commission look again at the ratio of actual versus projected construction for 1986 and 1987. Edmundson responded that the Company has a design approved for 718 Foster and a great deal of construction activity planned for 1988. McGuire commented that when the Company schedules construction that something should actually be constructed. aartolota responded that the Company schedules engineering manpower for a future date list and the information provided shows the manpower plan for Cablevision's engineering crews for Evanston. McGuire commented that the system was to have been completely built in 1984 and that when service is requested the Company should respond without delay. He asked that the Commission be provided with an understanding of what is blocking actual construction work and what the real period time is in response to a request for service and actual provision for that service for any property in Evanston. Sampen noted that on the apartment build list update that the Company has not provided information on reasons for refusals as requested. He further noted that it is not clear when the Company will make a contact and asked if it is once a year or more frequently. Edmundson responded that it is a year but could not give a specific time. System Utilization Report Commissioner McAllister introduced the most recent System Utilization Report and noted that it contains summary information from the programmers for the four community channels. She recor—mended that the Commission review this section of the report in order to get a full picture of how ECTC, City of Evanston, Evanston Township High School and School District #65 are taking advantage of a dedicated community channel. McAllister also noted that in a response from Cablevision written on October 1987 the Company stated that a modulator would be provided for District 465 in December or January. The Company has not yet contacted s,-hocl administration regarding what row appears to be a delav in the installation of a modulator. Chair McGuire asked that staff send a letter to Cablevision ar..ing for the Company's written explanation of the reasons for delay in providing a modulator for School District #65; why this is not a a franchise agreement violation and request what actions the Company will take to mitigate this possible franchise agreement violation. Continuing with the report it was noted that Northwestern 'niversity expects to begin planning for use of the Cable television. .:stem later Cable Communications Commission Minutes of 2/16/88...4 in 1988. She suggested that it is important to encourage all institutions to use cable service provided. She noted that through a survey of each of these institutions it was learned that there are a few problems. Staff noted that Cablevision's chief engineer has agreed to take a list of service problems as provided by the Commission and to fallow up to be sure that whatever needs corrective work will be completed by April 1988. McAllister continued discussion about a need for education about the possibilities for the use of the basic cable service provided to the forty various institutional buildings. In response to Commission questions McAllister stated that there appears to be a lack of information about how to use cable television. McGuire noted that from the summarized survey information collected by the System Utilization Committee that it appears that 40% or more of the personnel at these buildings have given up on cable television for some technical reason. The Commission asked that the problems be corrected; that a progam guide be provided to each institution; that a VCR instruction sheet be provided for each institution and that future information be provided to these users as to successful examples of cable television use. McGuire suggested that this be handled on a step -by --step basis starting first with technical problems and have those corrected. He noted that there will be far more credibility if the basics are handled First. In response to further discussion McGuire suggested that Evanston Township High School is probably the best example of full utilization of cable television. McGuire emphasized the point that you cannot impose uses for television from the outside. But that something must happen, something internal to make cable television work. He further noted that School District =f65 has as much potential for success :pith cable television as School District #202. McAllister noted that the School District 1165 is now at a cross-roads regarding possibilities for use of telecommunications as provided by cable television. In conclusion, McGuire noted that in its role the Commission can assure the various institutions that Cablevision delivers on its requirements to provide service and to correct any technical problems that may exist. Consumer Service Report Staff presented a report on behalf of Committee Char Ruth Smaller. It was rioted that the Committee is recommending chat :he Commission contract with Northwestern University survey laboratcr•: to conduct the consumer survey. Two options for the survev were presented to the Commission. It is recommended in option one that a tC_ephone survey be conducted within a population or 300 cable televis4�n subscribers who have hadservice for at least six months. Zablevision agreed to provide a list of subscribers from which a random selection would be :Wade by the survey lab. The survey labcratcr_• has :•er-: high Cable Communications Commission ' Minutes of 2/16/88...5 success rate with these types of surveys in Evanston. It is expected that a return rate of 85% or better could be expected. The survey lab will use the basic questionnaire developed by the Commission, refine it and add demographic questions. The lab will conduct a small pilot test on the final survey questionnaire and create a telephone script to be used by interviewers to conduct a five to seven minute telephone survey. Additional information was provided regarding survey methodology. A second option was described. The survey lab would conduct a random survey of 300 residents who are not currently cable television subscribers in order to determine why people are not subscribing to cable television in Evanston. This is an additional survey project which could not be completed for at least another month and cost an additional amount. The projected cost for option one would be $3630.00; the projected cost for option two would be $3740.00; the total cost for both surveys would be $7370.00 as presently described. In discussion t-he Commission agreed that both options one and two wore desirable in order to get a complete and accurate picture of cable television service in Evanston. The Commission recommended that both options one and two be male part of the consumer survey contract. Charles 8artolota spoke on behalf of the Company and stated that the Company had re —considered its plan to provide a list of subscribers and telephone numbers and instead suggested another method for random selection of survey respondents. gartolota presented a list of subscriber account numbers representing residents who have subscribed for at least six months. He stated that the Company would like to submit the list to the City; with 300 numbers randomly selected. The Company would then write a letter to all 300 selected households to inform them of the survey -and tc give their permission to Cablevision to release name and phone number torthe city's agent -for the researcb. McGuire ouestioned the Company's willingness to cooperate in the survey and presents a constraint and a situation which would skew a well designed survey. In discussion, various members of the Commission expreG32'_ --_ncern about the Company's rnsition at this point, It was agreed that City staff and Cablevision would discuss a method by which survey respondents could be selected and report back to the Commission. Chair McGuire asked that Mark Dziatkiewicz and City sta:: ..crk on a proposal for an engineering audit to be made part of a-er:_-rmance evaluation for 1488. Chair McGuire asked that Mark Dziatkiewicz, Allen Dub, and won Sampen work with him and the City staff on the final plan for :^e performance evaluation. Cable Communications Commission Minutes of 2/16/88... 6 There being no further agenda items, the meeting adjourned at approximately 9:20 p.m. The next regular meeting of the Cable Communications Commission will be held on March 15, 1988 at 7:30 p.m. in Room 2401. sigA Sally Ro &hle, Staff cc: Joel Asprooth DRAFT - NOT APPROVED Minutes EVANSTON CABLE COMMUNICATIONS COMMISSION April 19, 1988 7:30 P.M. Present: Allen Dub, Mark Dziatkiewicz, Marto McAllister, Don Sampen, Ruth Smalley Absent: Jim Heard, John McGuire City Staff: Sally Roethle Cablevision: Willie Edmundson, Irene McPhail, Doug Medina Guests: Marcia Standiford, Larry Lichty, Jean Hubbel, Patty Dracek Presiding: Don Sampen, Vice Chair ,Minutes The minutes of the February 16, 1988 meeting were approved as submitted. Communications City Cable reports on cable consumer complaints Staff noted that for the month of February, 6 consumer complaints were received in the following categories: Signal quality (1), restoration (1), billing (2), service not available (1). It was noted that all but the service not available complaint were resolved at this time. For the month of March, 4 complaints were received: installation (2), billing (2). For March, 1988, all but one billing complaint has not yet been resolved. In discussion, Willie Edmundson informed the Commission that the service not available complaint for the month of February involves a new construction project which totals 9 housing units. He explained that work to provide service is in progress, and that the company expects to provide service by August, 1988. Edmundson explained that fees for service were paid in late 1987 by one resident and that the company processed this order in advance by mistake. Edmundson noted that the resident has been contacted and informed that service will not be available until later in the surm:er. Doug Medina gave an update on service for Leslie's restaurant. fie noted that a feeder line has been extended to the pole on Grcve across the street from the restaurant; the calculated cost for underground �!cnstruction at $5,000 has been determined by Andy Reis of Leslie's Restaurant =T: be too high; the company has pursued efforts to secure approva' -;-,e CTA to extend an aerial line across CTA property (across Greve') anc ..,tend service to the building in which Leslie's Restaurant :s :__ate.:. Medina EVANSTON CABLE. COMMUNICATIONS COMMISSION Minutes of 4/19/88 ... 2 stated that the company expects CTA approval of use of air rights within the next four months. The company is also awaiting approval from the Rotary Building management to allow for an aerial drop to the building to provide service to the restaurant. Edmundson explained that the work to correct installation problems at the Dodge -Brown Townhouses is substantially completed and that he is in touch with the association officers to be sure that the work is completed to the satisfaction of the Townhouse Association. Cablevision Report on Consumer Complaints Commission member Smalley noted that for the month of March that the company has 162 installations and as many disconnects. In response, Edmundson noted the disconnects by reason according to the report: 53 non -pay, 22 moving, 19 moves with transfers, 37 customer related. McPhail noted that the number of subscribers in Evanston is now aC 7,549, which is the highest number on record to date. McPhail also noted that in the past 6 months, 332 new subscribers has brought an increase of 5% penetration; in the past year there has been a total gain of 7%, indicating a welcomed trend reversal. It was noted that probable reasons for the increase include a a viable marketing effort, good sales personnel, management and technical quality and customer service improvement. Service Availabilitv Acting Chair Sampen noted that in Cablevision's written report dated April 9, 1988 that the company has initiated legal action against Schermerhorn Realty. McPhail will provide written comments on the matter. Dub and Smalley expressed their positive reaction to the company's decision to take action against Schermerhorn. Medina noted that the company has set ambitious construction goals for 1988 and that he has prepared information on activities scheduled. He noted that to date, there have been more releases than all of last year and that the construction schedule will continually be updated to provide for incoming releases. Medina also noted that at times, building owners do not cooperate in ways that allow the company to keep its posted time schedule. For example, gaining access to all units in a multi -family building can be a problem and slow scheduled work crews in progress. Sampen noted current or past construction schedule dates for 1100 Grove and 430 Callen. In response, Edmundson stated that the company is still awaiting design approvals from the property owners at those addresses. Regarding 2455 Prairie. Medina noted that it is anticipated that constructior will begin any day and that for 632-40 Hinman, a delay is expected due to system electronics problems. Sampen also noted that for certain properties, 829 Case for example, no construction date has been scheduled. The company responded that there are separate drops for service to cac:n uni_ ar.3 the company has to schedule rewiring for the entire building. EVANSTON CABLE C0124UNICATIONS COMMISSION Minutes of 4/19/88 ... 3 Sampen also questioned the company on any efforts to make contacts on properties for which refusals have been given. Edmundson and McPhail responded that the company is focusing on pending construction projects and that it was their impression that the company should proceed vigorously on locations where service was requested. Sampen responded that that was a reasonable response, but the company is required to meet it's contractual obligations to provide service to all residences. In response to a question from Dub, Edmundson explained that "no contacts" category means that the company has no record of pursuit of access for construction for any particular building in that category. Evanston Community Television Corporation 1987 Annual Report Acting Chair Sampen introduced ECTC representatives at the meeting. Marcia Standiford, Executive Director, Larry Lichty, President of the Board of Directors and Hean Hubbel, Board member. Sampen further noted that the Commission will schedule a public hearing on the annual report for the regular May 17th meeting. He then invited the ECTC Executive Director to provide an overview of the annual report to the Commission. Standiford noted that ECTC has had a great deal of activity in 1987, with the focus on administrative work to create a personnel policy, operating systems, improved recordkeeping and with continuity in staffing for the first year that ECTC has been able to achieve a great deal of success. Standiford noted that for next year, ECTC will concentrate on programming outreach to the community and the quality of the signal on the channel. New programs planned include a children's program with some live segments and additional productions with local non-profit organizations. ECTC Board President Lichty also addressed the Commission and made note of the Board's annual meeting in March of 1988, at which time new Board members were elected by the membership. He introduced Jean Hubbel as one of the new Board members. Lichty also complimented Standiford on her excellent work and in particular, the outreach program developed for ECTC. Lichty further noted that there are a lot of problems which still exist, including a leaky roof in the facility, equipment problems and a leak at the skylight in the facility. Dub commented on the commendable report and accomplishments of ECTC in 1987 and stated his hope that the community gets behind the organization. To conclude the discussion, Sampen thanked :Marcia Standiford, Larry Lichty and Jean Hubbel for their comments and for being present at the meeting at this time. He also noted that the Commission will publicize the public hearing for May 17, 1988, at which time all members of the public are invited to provide comments and make any appropriate statements regarding ECTC's 1987 annual report. It was noted that copies of the annual report are available at ECTC, in the City Manager's office, the City Clerk's office at the Civic Center and the public library. Consumer Service Report Consumer Services Committee Chair Smalley directed the Commission's attention to the proposed draft survey questionnaire. She noted that a number of EVANSTON CABLE COMMUNICATIONS COMMISSION Minutes of 4/19/88 ... 4 revisions have been made and that pending Commission changes and/or approval of this final draft that the project is about ready to proceed. In discussion, Sampen commented that questions 5, 10, and 15 deal with billing and suggested that these 3 be consolidated. McPhail noted that in question 19, "basic" and "family cable" are both listed. She explained that these 2 are really the same service. In discussion, the Commission suggested that both terms be used as one category for clarification. McPhail also suggested that it would be helpful to find out what is wrong with cable service and for subscribers to identify specific problems. She suggested a question on the courteousness of personnel and to expand on subscriber response to this question to determine the type of service provided by Cablevision personnel. Dub noted that billing is the ' category in which the most complaints are received on a monthly basis. He suggested that the Commission obtain as much information about billing complaints as possible. McAllister questioned the need for demographic information on income, race and gender. She suggested that the survey include an option for the respondents to decline to provide information on demographics. Dziatkiewicz responded that a professional survey is never done without as much demographic information as is possible to obtain. He noted that an option to decline to provide an answer is always the right of the respondent. Sampen noted that it was the consensus of the Commission to leave the 3 demographic questions at this time. McAllister also suggested that the community channels noted in question 21 be identified by programming entity. System Utilization Report Commissioner McAllister noted that District 65 has had a modulator installed at King Lab School and that Cablevision has completed its work to provide interconnection between Skokie and Evanston for District 202, Evanston Township High School,to be made available to residents of Skokie. It was noted that Skokie Cable has yet to complete the work necessary to provide services to its subscribers and staff was requested to seek whatever help was needed, necessary or appropriate from the Village of Skokie. McAllister also noted that Cablevision has offered to provide descriptive information on hooking up a VCR for basic cable service in all of the institutions in the City. McPhail noted that Cablevision has not yet been able to determine why service is not yet available at Evanston Hospital, but she has maje arrangements to talk with hospital administration personnel regarding a service package for the hospital patients as part of a bulk billing program. Performance Evaluation Report Acting Chair Sampen stated that the Commission will withhold further work on the Performance Evaluation for 1988 pending results of the `onsumer survev. EVANSTON CABLE COMMUNICATIONS COMMISSION Minutes of 4/19/88 ... 5 McPhail informed the Commission that the company's annual financial report will be submitted in the near future. Also,, Cablevision has almost completed a computer data base designed to match demographic data and sales information. This data will be used to target specific groups. Phone Callin5 Question Sampen noted that a viewer had called in a question regarding demographic data on the survey. He responded that the Commission felt that demographic data was necessary but that staff will request information on the legality of these questions from the City's Legal Department. Adjournment The meeting adjourned at approximately 9t15 p.m. The next regular meeting of the Cable Communications Commission will be held Tuesday, May 17, 1988 at 7:30 p.m. in Room 2401 of the Civic Center. M4 &AVO.- Sally #D ethle, Staff cc: Joel Asprooth, City Manager DRAFT - NOT APPROVED Minutes EVANSTON CABLE C011MUNICATIONS COMMISSION May 17, 1988 Present: Marlo McAllister, John McGuire, Don Sampen, Ruth Smalley Absent: Jim beard, Mark Dziatkiewicz, Allen Dub City Staff: Sally Roethle Cablevision: Willie Edmundson, Irene McPhail, Ken Trembeck Guests: Marcia Standiford, Larry Lichty, L.C. McMillan, Lynne Tobin, Jerry Blumenfeld, Robert P. Lewis, Marla Sanders, Bernice Downes, Maggie Warnusz, Sidney Zwick, Neil Miller, Frank Sternberg, David Spitulnik, Hollis Settles, Jean Hubbel Presiding: Don Sampen, Vice Chair and John ?McGuire, Chair :Minutes The minutes of the April 19, 1988 meeting were approved as submitted. Public Hearing -Evanston Community Television Corporation 1987 Annual Report Vice Chair Sampen welcomed guests and explained that the purpose of the hearing is to accept comments regarding ECTC's 1987 annual report. He noted that after accepting public comment and Commission review, a Commission report will be prepared and submitted to City Council assessing the progress of ECTC for the past year. Sampen introduced ECTC President Larry Lichty and Executive Director, Marcia S t.i: 0 ford. Board President Lichty spoke on behalf of ECTC, noted the presence of other Board Members, and that they were prepared to answer any questions in regard to the annual report. He explained that the report deals with activities through 1987. Lichty noted current concerns of the ECTC Board, including; structural problems at the 12S5 Hartre•: studio facility:. the past year, leans in the roof caused shut -down OT , ne studio :or Alf _ TOW. A sky 4ht In the reception area leaks and is nt... a problem. —Vas that tnv Commission give consideration to the S82,000 budgeted am, _.._ wnizh covers rent, taxes, security and garbage collection. He stated _hat this is one third of the entire operating budget for ECTC and that r9mparatively higher than similar facilities' tests. Lichty also noted t at the video production equipment provided for ECTC under terms of the ori4inal agreement was used equipment when received and in some cases, this equipment cannot be repaired or fixed. In summary, Lichty requested :fiat t::v look down the road to possible solutions to these problems. r EVANSTON CABLE CO:QiUNICATIONS COMISSION Minutes of 5/17/88 . . . 2 Marcia Standiford, ECTC Executive Director, thanked everyone for attending the meeting on behalf of ECTC. She added that last year she needed to encourage people to attend; this year community members have come to this meeting without any encouragement, have signed up as members of ECTC and are representative of the growing number of people in the community interested in creating programs for the community channel. Standiford stated that in the first year of operation ECTC met expectations and has now established a good relationship with the cable operator and the community. Standiford invited all present to make positive or negative comments which will be of value to ECTC in the coming year. Acting Chair Sampen invited members of the public to offer comments in regard to the ECTC annual report. Sidney Swick, community producer, stated that in his opinion, the ECTC report looks very good; suggested that channels 21 through 25 be considered in a coordinated network; that imagination be used on TV's potential; communication needs to be improved in the city and neighborhoods. Zwick ,:jade note of a 3/87 letter sent to ECTC regarding Northwestern University student use of the facilities. He stated that the Northwestern University Alumni Comszittee has been concerned about student use but also noted that he is ~leased to see Mr. I,ichty (Dean of the School of Radio, TV and Film of Northwestern University) give his time to a valuable community institution such as ECTC. Swick suggested that with greater cooperation among the City, ECTC and :.orrhwestern University, valuable programming could be shared with the rest of the community, such as lectures and performances at the University. He suggested that more exciting programming could be created for daytime viewing in Evanston and that community television is not a "vast wasteland." In summary, Swick stated that community producers work hard to produce rrogra=ing but don't know if anyone is watching. He asked the Commission to do what it can to bring on more subscribers to the Evanston system. At this point, Chair McGuire joined the meeting. McGuire responded that a detailed survey has been commissioned and should generate =_zientifically accurate inrormation about why people do and do not subscr'_--e t^ cable television in Evanston. Marla Sanders of the North Shore Training Center noted tha_ developmentally delayed adults from the Center are working on programming r Channel 24. ECTC approached the Center to bring on ten clients to learn .� ;,reduce programming. Sanders noted this has been a great pain for _-.e Center clients. Their communication shills are i.mprovint: and the.: have si;_•.::. :e resp:::sible attitude at .;ornshons. Shu stated that the goal of clicn:_- and integration within the community. It was noted that :.._s r: cucticn opportunity is a chance for the community to learn about iopmentally delayed adults. Sanders stated her hope that the Center wi_: have a long relationship with ECTC. Paul McComas, a short story writer and community producer, stated that he has adapted a story into a two person piece, as a half hour 3-Japtation for TV, and with an ECTC producer, created a program for Channe: :. He noted EVANSTON CABLE W24UNICATIONS CW94ISSION Minutes of 5/17/88 . . . 3 that they were able to achieve an interesting aesthetic using this format. The program produced at ECTC received a first prize at the Chicago Canfest and is a finalist in the Hometown Video USA Awards Program, sponsored by the National Federation of Local Cable Programmers. McComas noted total cooperation from the staff at ECTC and that this project had an operating budget of $6.40. Jerry Blumenfeld of the Levy Senior Center asked Commissioners to consider a letter from Levy staff member John Nemerovski in praise of ECTC. He noted that seniors are creating television to publicize activities at the Levy Center and thanked ECTC staff for their assistance. Neil Miller, ECTC Board Member, recalled his first involvement in community programming in 1982 as a Committee Member of the Commission's Public Access Committee. He was then appointed to the ECTC Board three years ago and described it as a fascinating experience for everyone and very nice to see a dream fulfilled. He described ECTC as a place where ideas can come alive for people and as a library open to the community. He praised the progress made by ECTC under :iarcia Standiford's tutelage. .Miller stated that ECTC is proud of where they are and where they are going. ticGuire asked if there were any further comments. There being none, lie requested that Hollis Settles, a former Commission member present at the meeting, provide some prospective on the amount of time the Commission had spent in years past on problems involving access and community programming. Mr. Settles described getting, to the present situation as a long haul situation. Watching its growth from the very earliest stapes, he noted that everyone is very proud that hard work has paid off, at the price of lots of "blood, sweat and tears." He stated that the present operation under ECTC has brought public access to a reality in Evanston. Frank Sternberg, ECTC Board Member, stated his wish to echo the positive comments of others. An early lobbyist in 1980 and 1981, in support of public access, Sternberg stated that it is hard to educate a community and it takes time for public awareness to take hold regardinc the opportunities in community progra=ing. hoard President Lichty then introduced other members of the ECTC Board present at the meeting: Bernice Dovnes, David Spitulnik, and .lean ciubbel. He noted that Jean Hubbel is the first board \member to have been elected by the membership of ECTC. liubbel stated that she was compelled to speak last year as a community producer, that she tool: courses and produced shows and has worked on 10 or 12 pro_rams other than tier own. She noted that at ECTC there is a strong spirt of amonk all involved. In response to a request for input from Commission staff, Roethie noted that only 1 negative question had been posed by a resident, and that was in regard to the use of the facility by Northwestern stuidents as a possible training ground in production rather than the use of the :aci.ity for production for the channel. `;arcia Standiford responder that an issue was posed to the Board as to residency policy for Northwestern st3dents. The EVANST014 CABLE COMNIUNICATIONS CON04ISSION Minutes of 5/17/88 . . . 4 Board determined that Northwestern University Students are Evanston residents, however, students use of the facility in exchange for a return by the University is a separate policy decision. It was noted that there is a very high ratio of use of the equipment and actual hours of production for the channel. Chair McGuire noted another question that had been posed regarding the number of community producers who are also cable subscribers and suggested there may be an ethic value for consideration in the question. He further noted 167 hours of programming produced at ECTC of which Northwestern University students produced 25, of 15 of the total. McGuire then noted that it was predicted in 1965 that the '_ey to ECTC's success would be visible in the staff operations, continuity of staff and outreach into the community. He praised Marcia Standiford and the ECTC staff for their work and results of outreach in the community which are becoming more visible. He noted that the ECTC Board withstood "birthing traumas" and that they deserve a great deal of credit for the productive path which ECTC is now enjoying. Staff was requested to discuss with Marcia Standiford ECTC's fundraising efforts and to draft a summary report on the ECTC 1987 report for consider- ation at the next Commission meeting. Irene McPhail, Cat'_e•:ision General Manager, offered the Company vote of confidence to Marcia Standiford and the ECTC team. She noted that ECTC was a daring experiment on Cablevision's part and that she is pleased that the relationship has been a productive one. Vice Chair Sampen requested that ECTC Board President Larry Lichty explain in writing the budget issues which are of concern to ECTC. The public hearing was concluded at this point and the Commission resuaed consideration of remaining agenda items. Communications City Cable Report on Cable Consumer Complaints City staff reported that for the month of April, 1988, one complaint was received regarding signal quality and that was res_=ved on 4/23/88. ?McGuire questioned Cablevision regarding the continuing problem of providing service to Leslee's Restaurant and asked wt.: it was not yet done. It was requested that staff provide to the Co.W :ssion a chron- ology o Cne adventures In attempts to irovide ri— for Le-41ee's Restaurant. Irene cable':is: .--steti that the compare,. has mate whatever efforts are possible _..is re-ard. Cablevision Customer Service Report for April, 1988 In response to a question regarding 192 disconnects :_r tree month, the company responded that the high number was due to the renters moving at the end of the month. It was noted that May and C t bar are tra- ditional lease renewal periods in Evanston. EVANNSTON CABLE COMUN I CATIONS COMISSION Minutes of 5/17/88 . . . 5 Planning Reports - Customer Service Report Roethle reported to the Commission on the progress of the Consumer Survey Project underway at Northwestern University Survey Lab. It was noted that a successful pre -test had been conducted of 40 house- holds and that minor changes were made to the survey instrument to clarify questions. The actual survey project began May 9 and is expected to continue through play 20. Roethle explained that questions regarding demographics were discussed with the Lab Directors. Questions regarding race and gender were retained. This demographic information is considered essential in determining if a problem or particular complaint exists among a greater than average number of persons from a particular racial group or gender. If any unusual correlations are found in this regard, it will be important for the Co=.ission to be aware of the situation inasmuch as it may relate to t;.e company's requirements to provide universal service under the terms of the franchise agreement. Staff also noted that the Surve.- Lab Program Coordinator had indicated that residents have read about the survey process in the local papers and asked to be included in the survey population. McGuire suggested that those who make co -.tact in this regard be offered the opportunity to call the City office and to complete the survey independently with City staff so that their responses could alsu be considered. The initial report on the survey project will be made available at the regular June Cc=ission meeting. Apartment Construction Lists update The Commission deferred discussion of the updates for April, 1988 for consideration with the May update at the next regular aeeting. System Utilization Report This report was deferred until the June meeting. Construction Report - April, 1988 Consideration of this report was deferred until the .:une meeting. Phone Call -in Questions A caller questione3 a notice of increase received statin.: ::gat there had beer no in�Z1_e_1se the past three years; suggested t;iz: _ e noti,:e from the Company is deceptive, and that more precise informa:i_:: on the nature of price increases is needed. Irene McPhail explained .he current increase is for services that have not been increased rice :or one year. This includes an increase of $2.00 from $37.95 to =9.97 for Cablevision's Rainbow Service. Also, the Disney Channel :_.;on and American Movie Classics option services are being increa__, from $26.95 to S28.95 per month. She noted that these pric`s not been increased for one year. Also, there is an increase of :_.)J on the prig of additional connections for basic service, from $3.5C, per month EVANSTON CABLE CONDIUNICATIONS COMMISSION Minutes of 5/17/88 . . . 6 and for Premium Services from $7.50 to $8.50 per month and for the standard remote control from $4.00 to $5.00 per month. McPhail noted that these rates have remained the same for more than three years. McGuire stated that the caller apparently read the notice as a general statement rather than information regarding specific rate changes. lie suggested that if a consumer gets the impression that the company is trying to "pull a fast one" that this may be an issue for Cablevision and indicated a need for the company to be very explicit in rate change information. McPhail responded that the company has tried to be as explicit as possible. Adjournment There being no further questions and answers and public comment, the Commission meeting adjourned at 9:30 p.m. The next regular meeting of the Cable Commission meeting will be held on Tuesday, June 21st at 7:30 p.m. in Room 2401 of the Civic Center. Sally//Aoet e, Staff lQt cc; Joel Asprcoth, City :`tanager DRAFT -NOT APPROVED Minutes EVANSTON CABLE COM14UNICATIONS COM14ISSION June 21, 1988 7:30 P.11. Present: Allen Dub, Mark Dziatkiewicz, Marlo McAllister, Don Sampen, Ruth Smalley Absent: Jim Heard Staff: Sally Roethle Cablevision: Willie Edmundson, Charles Bartolotta Guests: Patricia Dracik Presiding: Don Sampen, acting Chair Acting Chair Sampen informed the Commission that to his regret, John :McGuire resigned from the Commission effective June 1, 1988. Sampen remarked that Mr. :ScGuire's resignation is a grevious loss for the Commission and expressed his hope that McGuire will be available to lend his advice in the coming months. It was explained that the vacancy of Chair would require an election of a new Chair and Vice Chair. The Commission agreed to reschedule the regular July meeting for Tuesday, July 12th rather than July 19th to accomodate con- flicting schedules. Minutes The minutes of the 4ay 17, 1988 meeting were approved as submitted. City Consumer Complaint Report Four complaints were received by the City during the month of May, 1988. One billing complaint, two restoration complaints and one signal quality complaint. In discussion, Cablevision stated that the billing and signal quality complaints have been resolved, that the company will check on one of the restoration complaints, which is still pending and that the second restoration complaint has been determined to be a problem not created by Cablevision and for which the company is not responsible. Cable service for Leslee's Restaurant was then discussed. Sampen reviewed a staff report on a file review of action reported or taken by Cablevision to provide service for the restaurant. Willie Edmundson, Cablevision Systems 'tanager, told the Commission that a right of entry agreement has not vet been signed by the Moffat Company to allow cable in a 14 unit building along the route necessary to provide service for t,eslee's Restaurant. _t wus also stated that the company last contacted the CTA on April 27 to obtain, required EVANSTON CABLE COMMUNICATIONS COMMISSION Minutes of June 21, 1988 . . . 2 ft . easement rights, also necessary to bring service to Leslee's Restaurant. Approval has not yet been granted. Edmundson explained that con- struction cost estimates of $2,000 for underground work can be eliminated if plans to provide an aerial drop service for Leslee's Restaurant can be worked out. That will require a right of entry agreement for the ?Moffat building, an easement from the CTA, and an approval from the Rotary Building to attach the aerial drop to the outside of the building. Install costs to Leslee's will be $75. Cablevision has not yet contacted the Rotary Building but was asked by the Commission to do so as soon as possible and report results back to the Commission at the July 12th meeting. Cablevision was also requested to pursue the assistance offered by former Commission Chair John ?McGuire in obtaining an easement from the CTA. Edmundson agreed to contact Mr. McGuire in this regard. Cablevision Consumer Complaint and Service Report - May, 1988 This report was accepted as submitted. ECTC Communication Regarding Board Concerns Sampen noted that in a June 11, 1988 letter to the Commission from ECTC Executive Director, Harcia Standiford, that three problem areas were described: lack of adequate provisions for equipment replacement, high annual rent, and a liability insurance requirement considered to be excessive. Staff reported that ECTC is required by an agreement with Cablevision to carry $5,000,000.00 worth of liability insurance. A reduction to $1,000,000.00 liability insurance would result in a $4,000.00 annual savings for ECTC. Cablecast liability insurance for other non-profit community corporations such as Grand Rapids, Michigan and the City of Chicago, which serve many more subscribers,is a $1,000,000.00. At the Commission's request, Charles Bartolotta agreed to provide a company response to reducing the required insurance amount. Alderman Jack korshak's comment on ECTC and Cable TV :,Iarketing Sampen remarked that Alderman Korshak is a community producer and has made suggestions in his letter for ECTC and Cablevision including a descriptive monthly bulletin for community programming, use of Channel 24 as a marketing tool to gain more subscribers, support from local business :or the publica- tion of a monthly bulletin, prioritization of equipment __r programs produced for channel airing and a suggestion that Cablevision engage a marketing firm to gain new subscribers. :McAllister commented that these concerns are legitimate and that more information is needed about con.^..unity programming and that a weekly or bi-weekly publication would be a valid service to subscribers. ECTC Development Committee Acting Chair Sampen explained that ECTC has requested that cne or two Commissioners EVANSTON CABLE COMMNICATIONS COMMISSION Minutes of June 21, 1988 . . . 3 serve as volunteers on a Development Committee to be created by ECTC. In response to Sampen's suggestion, Marlo McAllister stated her willingness and pleasure in serving on behalf of the Commission. Illinois House Bill 3586 Sampen explained that proposed House Bill 3586, which appears to be moving quickly toward passage by State Legislature, creates procedures for additional franchising and appears to protect existing cable operators and municipalities in the event of second franchises or "overbuild." It was noted that infor— mation on this bill was presented to the Commission for information and that it did not appear that there was any need for the Commission to act on the proposed bill. Service Availability Report The Commission reviewed the Company Apartment Construction Update Report for May, 1988. Sampen noted that 243 units had already been constructed for 1988 and compared that number with the total of 156 units for 1986 and 174 units for 1987. Regarding the Refusals category, Edmundson explained that the listings under Refusal indicate those apartment owners or managers who have agreed to sign a right of entry agreement. Hr. Edmundson stated his intention, for the future, to include reasons for refusals in that listing. In that regard, Edmundson informed the Commission that the Company attempted to provide service to a building managed by 11r. John Schermerhorn whose representatives halted work in progress,. The Company is working to develop a plan of action to proceed from this point. Consumer Survey Project Sampen explained that the Survey Project has been completed and that raw data has been received. A report will be developed by the Commission on the results of the survey with appropriate recommendations for the performance evaluation to be conducted this year. Sampen requested that Commission member, Mark Dziatkiewicz work with staff to develop the report and to determine what correlations should be requested to obtain further 'information on the results. Dziatkiewicz agreed to do so and a draft report :s expected to be provided to the Co=ission at the regular meeting in Ju_�;- Staff provided a brief review of preliminary survey high :4ghts. Sampen noted that based on the survey results, the Commission may decile to conduct a technical audit of the system if it is determined that te=:.nical problems exist. In summary, it was noted that the results indicaz�_ an overall positive situation but that specific problem areas are identifiable. r. 4 F EVANSTON CABLE COMMUNICATIONS COMMISSION Minutes of June 21, 1488 . . . 4 System Utilization Report Sampen noted from staff's report that the interconnect for Evanston Township High School to the cable television system in Skokie to allow Skokie residents to view programming produced on the high school's channel 22 appears to be in progress. The remainder of the report was accepted as submitted. Draft Report on ECTC's Annual Report Sampen requested that Commissioners review the draft and within the next two weeks, contact city staff with changes or revisions so that a final re -draft can be reconsidered by the Commission at the July meeting. There being no company questions/answers or public comment, the meeting was adjourned at 8:30 p.m. The next meeting of the Cable Communications Commission will be held on Tuesday, July 12th, 7:30 p.m. in room 2401 Sally Rdethle, Staff cc: Joel Asprooth, City :tanager DRAFT - NOT APPROVED Minutes EVANSTON CABLE COMMUNICATIONS COMMISSION July 12, 1988 7:30 P.M. Present: Allen Dub, Marlo McAllister, Don Sampen, Ruth Smalley Absent: Mark Dziatkiewicz, Jim Heard Staff: Sally Roethle Cablevision: Willie Edmundson, Doug Medina Presidinq: Don Sampen, Actin} Chair Minutes The minutes of the June 21, 1988 meeting were approved as submitted. Election of Commission Officers Acting Chair Sampen asked that the Commission conduct an annual officers election, discussed at the previous meeting, as a first order to business. In a call for nominations for chair, Alan Dub nominated Don Sampen, seconded by Ruth Smalley. There being no other names submitted, Dub moved to close nominations. Sampen was unanimously elected as Commission Chair. In a call for nominations for vice -chair Alan Dub nominated Ruth Smalley, seconded by Marlo McAllister. Dub moved to close nominations. Smalley was unanimously elected vice --chair. Fellow commissioners congratulated Sampen and Smalley on their elections for 1988-89 terms. Communications - Cablevision response on reduction of ECTC viability insurance On behalf of company General Manager Irene McPhail who could not be present at the meeting, Systems Manager Willie Edmundson requested that ECTC provide a formal, written request for an annual liability insurance requirement reduction from five to one million dollars. Edrandson noted that this information is required by the Cablevision insurance provider. Chair Sampen agreed to request same from ECTC, stating par,.cular interest in the company response, and noted that this item ':11 be placed on the Commission agenda for the August meeting. EVANSTON CABLE COMMUNICATIONS COMMISSION Minutes of July 12, 1988...2 Consumer Services City report on consumer complaints Staff reviewed four complaints received for June 1988: one billing complaint (0155), resolved; one missed appointment complaint (#156), resolved; and two service not available complaints (#103 and #157), not yet resolved. In discussion of complaint #103 Edmundson stated that easement permission from three adjacent property owners is needed to provide service to the resident who initiated this complaint. Several months ago a letter was sent to the three residents who were also visited by the systems manager to discuss their concerns. Not having received a response to the request for easement permission, Edmundson sent a second letter to all three residents on July 11, 1988, and a copy to the complainant, again requesting easement permission. The Commission then discussed complaint #153, regarding signal duality, one of four pending complaints received in months previous. Edmundson explained that the subsriber was advised that cable signal interruptions, (the caused of this complaint was a power outage created when the Hinsdale switching station was damaged), require re -authorization of converter boxes. Other interruptions can be caused by simple power loss to a converter box when a subscriber pulls out the ac power plug. The complainant was advised of same and to call the company service number for re -authorization which can usually be handled in a few minutes via computer signal to the converter box. The complaint was resolved. Cablevision report on consumer complaints Chair Sampen noted a net loss of forty-nine subscribers since the previous month report. Edmundson attributed same to high numbers of subscribers who have changed residence. In response to Vice -Chair Smalley it was explained that the count for service disconnections for non-paying subcribers (beyond sixty days non -pay) was higher than average throughout Cablevision's Chicago suburban systems for June 1988. The count for Evanston was 72 disconnects for non -pay in June. Draft report on consumer survey Staff reviewed highlights of survey study recommendations from Commmission member Mark Dziatkiewicz who was unable to attend the meeting. Based on this study several additional data correlations will be requested fran the Northwestern University Survey Lab. It is anticipated that a draft report will be provided to the Cairiission for the regular August meeting date. Service Availabilitv Cablevision monthly construction report Chair Sampen requested an update on action taken to provide cable service to Leslee's Restaurant. Chief Engineer Doug Medina reviewed work to date. In 1985 an alternate engineering design was create] to extend cable tv lines across Grove Avenue along the CTA tracks. A request for CTA approval at that time was denied. ti EVANST(XI CABLE COMMUNICATIONS COMMISSION Minutes of July 12, 1988...3 A second request for CTA approval was submitted in 1988. In recent weeks Medina was informed by CTA officials that a field review of the request is underway and a response could be expected in the near future. Medina noted that he expects an affirmative answer from the CTA which will allow the company to extend cable tv lines to the Rotary building, the location of the restaurant. Edmundson stated that he has drafted a letter to Rotary building management requesting permission to attach tv cable to the building exterior for service to the restaurant. The Commission requested a progress report for the August meeting. Apartment construction list upates Responding to Alan Aub's request for information on company efforts to provide service to a Schermerhorn apartment building Edmundson stated that the issues involved are being handled by the company legal department. it was noted that public comment cannot be made at this time but that the company will provide the Commission with a written report on the matter. Marla McAllister noted that a right of entry submitted 10/87 is the only status update for 102-08 Keeney/612--26 Sheridan, a forty-two unit building. Edmundson responded that he is awaiting a response from the building owners and stated that priority efforts are given to projects for which owners have responded to company submissions for approval. Dub commented on construction progress for 19B8 noting more progress to date than for all of 1987. Annual Report to City Council Final draft on review of ECTC annual report McAllister suggested several edit changes to the draft with which the report was accepted for cammunication to the City Council. Chair Sampen noted that the Commission's annual report to City Council and the company performance evaluation will be completed in the fall. Adjournment There being no company questions/answers or public comment the meeting was adjourned at 8:30 p.m. The next meeting of the Cable Communications Commission will be held on Tuesday, August 17, 1988 at 7:30 p.m. in Room 2401 of the Civic Center. Sally Roe�hle, Staff cc: Joel Asprooth, City Manager DRAFT -NOT APPROVED Minutes EVANSTON CABLE COMMUNICATIONS COMMISSION September 20, 1988 7:30 P.M. Present Mark Dziatkiewicz, Marlo McAllister, Don Sampen Ruth Smalley Staff Sally Roethle Cablevision: Willie Edmundson, Irene McPhail Guests: John Wold, Jean Hubbel Presiding: Don Sampen, Chair DISTINGUISHED SERVICE PRESENTATION Chair Sampen expressed the appreciation of the Commission and staff for John McGuire's service over the past 3 years as a member, Vice Chair and Chair of the Commission. Sampen described McGuire's service as a significant contribution to the City and cable television operations in Evanston. Sampen noted McGuire's leadership and skill in successfully negotiating franchise agreement modifications with Cablevision, which resulted in a number of improvements and creation of Evanston Community Television Corporation, now operating successfully in Evsnston. Also noted were McGuire's initiatives and success in developing documentation and reporting requirements for Cable television operations which have been of benefit to the present Commission. Chair Sampen praised McGuire's leadership and negotiating abilities and noted John's in-depth knowledge and experience in cable television. Chair Sampen then introduced John Wold, the first Cable Commission Chairman who preceded McGuire as Commission Chairman. John Wold stated that he was very happy as Commission Chair to have John McGuire appointed to the Commission. Wold noted his deep, personal appreciation for McGuire's outstanding job negotiating franchise agreement amendments. Wold noted that relations with Cablevision were at a very critical point at the time John began service on the Commission and that his skill and expertise were critical factors in making changes happen. Sampen then presented McGuire with a plaque as a small token of the City's appreciation. McGuire accepted the plaque and in thanking the Commission, stated that it was a pleasure serving on the Commission, and under the leadership of John Wold, and noted it had been an interesting and rewarding experience. CABLE COMMUNICATIONS COMMISSION Minutes of 9/20/88 . . . 2 COMMUNICATIONS Cablevision Response on Reduction of ECTC Liability Insurance Chair Sampan reviewed letters regarding ECTC's request to have insurance requirements reduced. He noted that a meeting has been scheduled on October 3 between Irene McPhail, Cablevision General Manager and Marcia Standiford, ECTC Executive Director, to discuss the reduction of ECTC liability insurance. McPhail confirmed this and in answer to a question from Marlo McAllister about a production equipment transfer to ECTC, stated that according to previous agreements, Cablevision had agreed to turn over all production equipment for ECTC ownership after depreciation and investment tax credits were completely recovered by Cablevision. McPhail noted that was to have taken place last summer. Cablevision Notification on New Channel Lineup It was noted that the channel lineup changes proposed for November lst have been postponed. In discussion, McPhail stated that Cablevision expects to reschedule the channel lineup changes for Spring 1989. She explained that these changes are best made during a "quiet" time before or after rate changes or periods in which numerous service installments are being scheduled. She noted that required 60 day notification will be provided in advance of the change, when rescheduled. Sampan recalled that at the time Cablevision proposed channel lineup changes in 1987, an offer was made to provide monetary assistance to the community channels to help with the channel lineup change notification and other required expenses. In response to Sampen's question, McPhail stated that Cablevision would be happy to entertain some discussion on those points when the change is again scheduled. Proposed 1989-90 Budget for Cable Communications Staff explained that as required by Commission bylaws and as a courtesy to the Commission, a proposed budget for Cable Communications is reviewed each year by the Commission to accept their suggestions or recommendations. In past years, certain expenditures were recommended for activities such as hosting a regional conference on cable television and publication of a Consumer Information brochure. Specific line item expenses which directly benefit the work of the Commission were reviewed. The proposed budget for the coming fiscal year totaled $73,022. The increase over the current year's budget included a $5,492 expenditure to increase hourly wages for production interns and to add an additional 10 hours per week for 1 intern to provide assistance in care and maintenance of equipment on a weekly basis. It was noted that the revenue source for the Cable Communications budget is the cable television franchise fees which are part of tha City's general operating funds. . ✓ 1 V CABLE COMMUNICATIONS COMMISSION Minutes of 9/20/88 . . . 3 In discussion, Vice Chair Smalley noted that there may be a need for additional funds to improve technical quality of the City's cable channel. In response, staff identified 2 problems with the channel transmission: the microphone system in the Council chamber and a modulator at Cablevision's head end which needs to be replaced or repaired. Smalley remarked that cablecasts of City Council meetings are important because these allow citizens an opportunity to gain more knowledge about local government and to get to know aldermen better. She stated that Council programming sound is abominable and asked what could be done to improve the situation. Staff responded that replacement of the sound system for the Council chamber is needed and is expected to cost somewhere between $15,000 and $20,000. The repair/replacement of a channel modulator at the head end is also needed to assure decent transmission quality for the City cable channel. Sampen noted that the Commission does not have direct control over expenses in the Cable Commission budget but does have an interest in fostering use of cable television and appropriations for the Cable budget. It was suggested that franchise fees be appropriated for replacement of a microphone system for the Council Chamber. Staff reminded the Commission that franchise fees are appropriated for general fund use, as decided by City Council when the franchise agreement was approved in 1981. The Cable Communications Act of 1984 allows municipalities to use cable television franchise fees for general fund purposes. Irene McPhail noted that one of the problems in the audio transmission is a distortion effect called sibilance, which could be corrected with better equipment, and that the system in the Council Chamber is a standard public address system. Staff noted that the current microphone system in the Council chambers was purchased over 10 years ago and use was not planned for television transmission. Commission member McAllister remarked that the signal quality problems on the City cable channel project a poor image for the City of Evanston, which is inconsistent with the Commission's efforts to do whatever possible to provide an excellent system for Evanston. The Commission then agreed, by resolution, to develop a communication to be sent to the City Manager with copies to City Council recommending that a new microphone system be purchased for the Council chamber. Sampen suggested that the quality of the City cable channel be an item for the performance evaluation in November. McAllister moved and Smalley seconded a motion to create a memorandum explaining the resolution of the Commission. Motion passed unanimously. McPhail stated that Cablevision would provide appropriate technical assistance to correct transmission problems created by the head end modulator. Sampen suggested that the Commission conduct a review on signal quality for all the access channels and suggested requesting the help of ECTC in CABLE COMMUNICATIONS COMMISSION Minutes of 9/20/88 . . . 4 this regard. Smalley commented that the only problem known at this time is the audio signal on channel 25. Mark Dziatkiewicz suggested that the Commission create a form to be used and distributed to those willing to assist in surveying the signal quality on the channels. He explained that something had been done like this by the Commission's former Technology and Training Committee and could be used to indicate the name of the program, times of cablecast and ask respondents for their written feedback on audio and video quality. He noted that this would provide more objective results, used for a 1 or 2 week period of time. Sampen requested that staff meet with Marcia Standiford on this matter. CONSUMER SERVICES City Report on Consumer Complaints The Consumer Complaints for the months of July and August were reviewed by the Commission. Regarding a service not available complaint received in August and still unresolved, Willie Edmundson explained that a property owner on Sheridan Road refused to allow Cablevision to cross private property which affects 2 residents who have filed complaints. In response to Chair Sampen's question as to whether Cablevision offered to negotiate regarding the easement, Irene McPhail responded that the company did not and that Cablevision has thousands of easements; to pay one owner would require payment to all others. She suggested that the only resolution is creation of a public right-of-way for cable television. Cablevision Consumer Report ❑ice Chair Smalley commented on the increase in the numbers of subscribers from July to August. McPhail commented that two thirds of the new subscriber acquisitions occur in the fall season. Responding to McAllister's question about success at the Garage Sale, Edmundson stated that 23 new subscriptions were gained at this year's World's Largest Garage Sale. Draft Report on Consumer Survey Mark Dziatkiewicz reviewed the Draft Survey Report submitted to the Commission. He noted that results of the survey indicate an overall high level of satisfaction with cable services in Evanston. The southeast area of Evanston appears to have the highest percent of dissatisfaction and that it will be important to look for statistically significant differences in numbers for this area. He suggested that a more selective audit for the southeast area may be a good idea at th,.s time, Regarding compliance with franchise agreement requirements, Dziatkiewicz noted that the timing of resolution of consumer complaints is an area that needs more definition. The franchise agreement requires that action be taken within 24 hours. The survey indicated that the average amount of time for resolution of consumer billing complaints is 39 days. Dziatkiewicz noted there are no known objectives regarding L CABLE COMMUNICATIONS COMMISSION Minutes of 9/20/88 . . . 5 consumer services, although Cablevision may have internal objectives that would be helpful to review. Sampen thanked pziatkiewicz for his work and stated the Commission's interest in reading the report carefully so that it can be finalized in October. Staff was requested to prepare a press release about the consumer survey report. SERVICE AVAILABILITY Cablevision Monthly Construction Report Sampen requested that Cablevision provide an update on service for Leslee's Restaurant. Edmundson informed the Commission that an easement requested from the CTA to attach the cable at one point on CTA property, crossing Grove, has been denied. He noted that Cablevision will make one final attempt to work with the CTA in this regard. The Rotary building has approved attachment for service to Leslee's. Staff stated that the City will attempt to help resolve this problem. Apartment Construction List Updates Marlo McAllister requested an update on the status of construction for the Sherman Gardens building. Edmundson stated that a design was sent by Cablevision to the Board for Sherman Gardens on approximately September 17. He noted that the design is complicated due to the size of the building and the number of units. In response to Sampen's question, Edmundson stated that he would follow up with a contact to the Sherman Gardens Board in approximately 2 weeks if he does not hear from them before that time. ANNUAL REPORTS TO CITY COUNCIL 1988 Performance Evaluation Sampen stated that it appears that a city-wide technical audit will not be necessary as indicated by the results of the Consumer Survey Report. He stated that the Commission needs to finalize a format for the Performance Evaluation and suggested that the hearing be scheduled for the regular Commission meeting date in November. It was agreed that Sampen and pziatkiewicz will finalize a format for the Performance Evaluation to be conducted on Tuesday, November 15the at 7:30 p.m., in Room 2401 of the Civic Center. Staff was requested to prepare notices regarding the public evaluation. There being no company questions, answers, or public comment, the meeting was adjourned at 9:30 p.m. CABLE COMMUNICATIONS COMMISSION Minutes of 9/20/88 . . . 6 The next regular meeting of the Cable Communications Commission will be held on Tuesday, October 18the at 7:30 p.m. in Room 2401 of the Civic Center. Respectfully submitted, Sally RoAhle, Staff cc: Joel Asprooth, City Manager SGR/dg Minutes EVANSTON CABLE COMMUNICATIONS COMMISSION October 18, 1988 7:00 P.H. Present: Mark Dziatkiewicz, Dave Haworth, Marlo McAllister, Don Sampen, Ruth Smalley Staff: Sally Roethle Cablevision: Don Ashton, Willie Edmundson, Irene McPhail Presiding: Don Sampen, Chair MINUTES Minutes of the meeting of September 20, 1988 were approved as submitted. Chair Sampen welcomed new Commission member, Dave Haworth and expressed his confidence that Dave would make a valuable contribution to the Commission. He also welcomed Don Ashton, Cablevision's new Chief Engineer. COMMUNICATIONS Cablevision response on reduction of ECTC Liability Insurance Chair Sampen noted that Irene McPhail, Cablevision General Manarer had agreed to provide a response to the Commission on a decision regarding the insurance reduction. McPhail was to have met with Marcia Standiford, ECTC Executive Director, on October 3, 1988. In response, McPhail stated that the meeting did take place on October 3 and that a number of other items were discussed. McPhail agreed to provide a proposal on changes in structure and procedures which would include a response on the liability insurance reduction by the end of the week of October 18, She assured the Commission that an update would be provided. Memorandum to City Council regarding Sound System replacement Chair Sampen noted that the City Council accepted the corr,:nunication from the Commission recommending that the Council Chamber sound system be replaced, fie pointed out that this expense will be considered by the City Council as part of the proposed budget and that a final decision would be made in February, 1989. Mark Dziatkewicz remarked that he has been viewing programming on Channel 24, ECTC's channel and that the sound and the picture quality are significantly better than they had been in previous years. He complimented ECTC on the professional quality of the programming on channel 24. CABLE COMMUNICATIONS COMMISSION Minutes of 10/18/88 . . . 2 City Report on Consumer Complaints Chair Sampen asked Cablevision to provide information on complaints #165, 166 and 167 which dealt with poor signal quality and service not available. Edmundson stated that he needed to review complaint #165 and would provide additional information for the next meeting. Regarding complaint 11166, he noted that the service not available problem involves a denial of an easement. The City Engineer has determined that a public right-of-way did not exist at the back of the property lots in this area. Edmundson stated that the company has no alternative given the easement refusal. Regarding complaint #168, he stated that this deals with request for service at Lakeside Court and that there is no public right-of-way in the area. He stated that the company needs to determine who is withholding easements in that area. Staff explained that the request for #168 was made by a resident who would like to contact neighbors in an attempt to secure the easements necessary for service. McPhail responded that she did not think the company should reveal the names of people who have denied easements but would give it some thought. Sampen responded that Cablevision has an obligation to provide service and hoped that the company could provide some cooperation in this regard. In response to a question from Marlo McAllister, Edmundson stated that return contacts after an easement denial has been made depend on the situation and that generally, if a response is not provided] the company would make a second contact within two to three weeks. McAllister also noted that a second request, besides 2800 Lakeside, had been made for the residents at 2815 Lakeside Court. Sampen noted that it appears that the company has no set policy on how to deal with easement refusals. Edrundson responded that each case is different. Sampen requested that the November agenda include an item for discussion on company action on request for service for 2800 Lakeside Court. McPhail agreed to have a response for the Commission in advance of the meeting. Sampen requested Cablevision to explain why neither of these service requests were listed on Cablevision's monthly update for September. Edmundson responded that that list deals with requests for service in multi -family buildings. The Commission then considered complaints pending resolution. Edmundson stated that complaint 9163 is the sa.:.e as 11103. Both service requests are on the same City block and an easement denial prevents delivery of service for those residences. Regarding complaint 11144 at 1110 Forest, the resident purchased a satellite dish. He noted that at 1110 Forest other residents have experienced construction problems that the company is working to resolve. CABLE COMMUNICATIONS COMMISSION Minutes of 10/18/88 . . . 3 Ruth Smalley then distributed a letter published in the Evanston Review from the owners of Leslee's Restaurant. The letter detailed the restaurant owners' wait to get a response on their request for service and that after 3 years, cable service was still not available. Smalley stated her concern was that this never happen again and that the sequence of events were very slow moving. Sampen agreed and described the situation as one of the tragedies of Cablevision service and a case of colossal foot dragging. Since 1986 it has been his impression that little was done to resolve the problem. Edmundson differed stating that the company could have provided service but that the owners of Leslee's did not want to pay installation costs. The company's estimate for installation would have been $5,000. Sampen suggested that full creative powers of Cablevision were not used to resolve this problem, that CTA easements took over a year to get processed, that former Chairman McGuire's offer of assistance was not followed up on until after McGuire resigned from the Commission. and suggested that the problem goes deeper than cost. Edmundson noted that the CTA did not cooperate and that it was only at the end of September. 1988 that their denial was received. He stated Leslee's was willing to pay $75 for installation. Discussion continued on the cost of installation for services such as this. Edmundson responded that Cablevision and the property owner both absorb costs. Sampen noted that under the terms of the franchise agreement that a standard installation was 150 feet and that anything beyond that has to be worked out between Cablevision and the owner. Sampen stated he felt that the problem went deeper than cost. Smalley stated again that she hoped that something could be done so that this kind of problem did not occur at another time. In response Edmundson stated that there was a lack of cooperation from the CTA and that in the end, it was the only holdup. Draft report on Consumer Survey Sampen praised Mark Dziatkewicz's draft report as well done and asked if there were any changes or amendments from the Commission. There being none, Sampen suggested that some narrative be added to the basics of the survey, including the comparative information from other area suburbs regarding consumer services. He requested then that a press release be prepared and that a copy of the draft report be distributed with the press release. The final report on the Consumer Survey will be included in the Commission's annual report to the City Council, to be submitted in December. Apartment Construction Report Edmundson noted that service for 1856-66 Sherman will be discussed at the Owner's Association meeting in November. McAllister requested information on the closest attachment point for service to the building. CABLE COMMUNICATIONS COMMISSION Minutes of 10/18/88 . . . A The Commission then discussed the listing of "no contacts." Edmundson stated that service is not available to these properties, the list represents properties for which Edmundson has not initiated contact for service. Smalley noted that these are then prospective customers. In response to a question from McAllister, Edmundson responded that the list has not been reduced and that the company objective was to complete work on properties for which requests for service have been made. These properties. listed under "Projects Pending," have been where the company has directed its efforts. Edmundson noted that the "no contact" listing took second priority to the other work after pending projects. McAllister requested Cablevision provide information on what the company had done about providing service to 1,000 low income residents in Evanston. McPhail responded that the company is aware of the commitment. She stated that when the City is prepared to provide a plan for the 1,000 free grants that the company would be happy to pursue that and to fulfill the company's obligation in that regard. McPhail also noted that the company is awaiting information from the City in this regard. Staff noted that it is also necessary to get information from the company on the technical feasibility of this project and how the company plans to proceed to provide the service. Sampen acknowledged the company's position on this project until more information is provided from the City. McPhail also agreed to provide information for the November meeting regarding the technical aspects of providing this service. Performance Evaluation Sampen reviewed the questionnaire prepared by the Commission for the Performance Evaluation to be conducted on Tuesday, November 15, the date of the next regular Commission meeting. He noted that the purpose of the questions was to allow the Commission to conduct a complete evaluation of Cablevision's performance. He stated that the Commission was requesting that the company resF�„d in writing to these questions by November 15. Publicity for .he hearing would include an item in the City newsletter HIGHLIGHTS, press releases and a mailing to community groups and organizations. Sampen requested the company's attendance at the meeting and noted a". the public may submit comments or present their questions in per�:n at the meeting. The company agreed to provide the response tv November 8 for Commission review. There being no further items f.:r-- discussion, the meeting adjourned at 8:25 p.m. The next regular meeting is November 15 at 7:30 p.m. Sally Roethle, Staff cc: Joel Asprooth, City Manager Minutes EVANSTON CABLE COMMUNICATIONS COMMISSION Performance Evaluation Public Hearing and Regular Meeting November 15, 1988 7:30 p.m. Present: Dave Haworth, Marlo McAllister, Don Sampen Absent: Mark Dziatkiewicz, Ruth Smalley Staff: Sally Roethle Cablevision: Don Ashton, Charles Bartolotta, Irene McPhail, Willie Edmundson Guests: irarcia Standiford, Larry Lichty, Jeff Buya, Helen Joseph, Marcia Gaynar, Branco Rano, Ruth Ruhman, Brenda McCullough, Jean Hubal, Frank Sternberg, Barbara Eckel, Ann DeBrau Presiding: Don Sampen, Chair Public Hearing Chair sampen welcomed those present and explained the franchise agreement requirement for a public hearing and performance review of Cablevision operations to be conducted every three years. He stated that in preparation for an overall evaluation of company operations a randam survey of Evanston cable television subscribers and non --subscribers was conducted on behalf of the Commission by the Northwestern University Survey Laboratory in May 1988. In addition Cablevision's written responses to a Commission performance evaluation questionnaire was provided in advance of the hearing and copies trade available at this meeting. Sampen noted the particular importance of public comment for this hearing and all regular Commission meetings. He then requested that Cablevision provide a brief statement on operations, followed by the Evanston Community Television Corporation (ECTC) and public comments. Cablevision Presentation Irene McPhail, Cablevision General Manager, spoke on behalf of the Company. She stated that Cablevision began Chicago area operations in 9979; the Evanston franchise agreement for cable television was signed in 1981. Since 1986 services have been available to 200,000+ homes in thirty suburban Chicago communities; subscriber numbers have increased by +10% overall and 98 in Evanston. In October 1986 there were 6,905 Evanston subscribers; by 1988, 7,510 subscribers. Performance has included increased subscriber revenues; aggressive marketing of new services (premium channels and pay per view). Franchise fees increased $20,000 in 1987 and 1988 and are projected to be $150,000 in 1989. McPhail noted that in 1985/86 dramatic subscriber losses were due to inadequate marketing procedures and poor subscriber retention efforts; many felt services were below par. Since 1986 Cablevision has aggressively pursued new subscribers by participating in the Chicago Cable Marketing Cooperative, Cable Communications Commission 11/15/88 Public Hearing ... 2 advertised on broadcast networks as 1--800-CASLEME; Cablevision was a founding member of the cooperative which budgeted 3 million dollars for 1989 mass media ad campaigns. Goals are to enhance revenues and encourage subscriber retention by ongoing marketing. In 1987 Cablevision created an in-house retention department designed to satisfy subscriber concerns and retain existing subscribers and an internal systems security department which identified and converted thousands of non-paying homes to pay subscribers. In Evanston a program was begun to extend service to previously unserviceable houses and apartments. Construction to provide service was completed in 1986 for 152 housing units; in 1987 for 174 units; and in 1988 for an anticipated total of 551 units. In 1988 a law suit was filed against a major Evanston property management company which had refused company entry into all rental apartments owned or managed by that firm. Successful results are expected by early 1989. Regarding system upgrades McPhail stated that more than three million dollars was spent in the past three years on new headend, line and subscriber equipment to maintain state-of-the-art specifications and improve subscriber services. other improvements included complete on-line subscriber records for customer service representatives and phone system upgrades. Cablevision was first to offer pay per view service; an ongoing training program began in 1986 for technical, sales and customer service representatives - 70-80% subscriber satisfaction findings in the City survey were considered by the Company to reflect results of these improvements. Cablevision service plans for 1989 include more customer service improvements, additional field and customer service staff, a full-time system leakage crew, installation of automated equipment for pay per view order entries and billing inquiries, continued placement of new converter equipment and introduction of true stereo service on several channels. McPhail described Cablevision's relationship with public access as generally productive. Franchise modifications approved in 1985 helped address marketplace realities faced by Cablevision and resulted in a fair set of amendments of benefit to all involved. She noted that Cablevision and EC'IC are currently reviewing and in negotiation on certain procedures and arrangements between the two parties in need of revision; the company will look to the Commission and ECZC Board for support on decisions to be made. McPhail concluded her remarks stating that there is still much to accomplish for the Evanston cable system; the number of subscribers remains under 30% in 1988 which represents only half of the originally expected 60% penetration rate. Factors related to the low numbers included the hich numbers of rental apartments and renter turnover, "empty nest" households, and low to moderate income households. Company strategy to address these factors for 1989 include full scale launch of a restructured marketing plan to interest and attract more households. Cablevision is still far from providing service to all but the company goal is to provide cable television service to as many or more new subscribers in 1989 than was accomplished in 1988. McPhail extended appreciation to all who supported company efforts and activities and with whom the company looked forward to a continued working relationship. Cable Communications Commission 11/15/88 Public Hearing...3 ECTC Remarks Marcia Standiford, ECTC Executive Director, stated that ECTC has had a fairly productive relationship with Cablevision but that noted recent changes regarding negotiations with the Company in an effort to resolve some recurring problems regarding ECTC's agreement with the Company. Standiford described ECTC as privileged in terms of its independent, nonprofit structure, and because of a supportive Board of Directors. She stated that ECTC operates out of a potentially good facility under a lease agreement with Cablevision, but there are ongoing problems which require prompt resolution. She noted concern about Cablevision timing on recent action toward resolution of equipment maintenance issues, close to the time of the performance evaluation. Reference was made to ECTC's detailed written report to the Commission regarding the relationship with Cablevision and areas of concern: equipment maintenance and replacement, facility maintenance, insurance costs, training and signal transmission. Standiford noted that Cablevision has an ongoing responsibility to support community programming; that the Company was originally selected as the franchisee for Evanston because of excellent franchise bid proposals to support community programming; and that City approval of franchise modifications in 1985 were based on the agreement that Cablevision would provide certain ongoing support for ECTC so that community programming goals could be met and improved. Standiford stated that an 11/15/88 Cablevision proposal on suggested means to correct problems was not satisfactory to ECTC and that there is an urgent need for resolution of issues; ECTC's serious concern is that after this hearing the Company will resume a slow response pattern on problem resolution. She noted that ECTC looks to the Commission for guidance and support in this regard and that if necessary will be requested to meet with ECTC regarding negotiations with Cablevision. In conclusion Ms. Standiford stated that although lack of tirely resolution on certain matters over the past two years leaves little room for optimism on some problems which still exist, Cablevision has been amenable to discussion and remains one of the better local cable operators in terms of willingness to work toward mutually acceptable solutions; the present situation is close to a "win --win" resolution. Larry Lichty, ECTC Board President, then addressed the C mission reiterating Ms. Standiford's concerns about the Company response received on 11/15/88. He stated concern about the regularity of no Company response an until a meeting date. He requested Commission support on efforts to resolve issues and cautioned against assuming on this date that all problems will be worked out. Lichty stated that air conditioning problems, roof leaks which prevented studio use for one year and other delays made it very difficult for ECTC to Provide the level of services to the community which are expected of ECTC. Public Comment Helen Joseph, a cable television subscriber, complained that annual rate increases far exceeded rates of inflation; suggested a ceiling on rate increases; noted that Dundee and Geneva, IL systems have lower basic cable Communications Commission 11/15/88 Public Hearing...5 McAllister asked about cable service for the Orrington Hotel. McPhail responded that an SMATV system is in use there but cable service has been installed in the manager's office. Haworth asked about the age and conditions of modulators and stated that there has been a hum crawler on channel 24. Don Ashton, company engineer, stated that new modulators are on order for premium services and that the channel 24 problem has been corrected with a hum bucker. The Commission then concluded the public hearing and continued with its regular meeting agenda. Minutes of October 18, 1988 Minutes of the 10/18/88 meeting were approved as submitted. Communications Chair Sampen noted receipt of Cablevision's letter of 10/28/88 informing city officials of a Basic service rate increase of $2.00 effective January 1, 1989. Basic rates will increase from $16.95 per month of $18.95. Also the "Disney Option" and "American Movie Classics" option will increase $2.00 per month for new subscribers from $28.95 to $30.95 per month; and the deluxe remote control converter will increase twenty-five cents from $6.25 to $6.50 per month. The communication was accepted without comment. Consumer Reports City'and Cablevision consumer complaint reports for October 1988 were accepted. Construction requirements to provide service for 2800 Lakeside Court were discussed at length. Edmundson reviewed previous problems. The horse at 2800 is on a street which has no alleys and for which private property easements have been denied. The only means to provide service to the 2800 address is through a connection to previously constructed cable lines along Sheridan Road; the Company will submit a permit for underground construction to the City. Another service request at 2815 Lakeside Court cannot be met until private property easement have been released. Consumer Survey Report Chair Sampen stated that the report will be released following final review by the Nil Survey Lab and then distributed to the City Council and the media. McPhail stated that Cablevision has offered to pay for the non -subscriber portion of the survey. Service Availability Chair Sampen noted that the subscriber count is now 7,510. Regarding the monthly apartment construction update Edmundson noted no progress for 1901 Sherman on an easement request, and no progress on design approval for 1856 Sherman. McAllister stated that Trustees for 1856 Sherman have not yet contacted Cablevision engineering and will request a larger design map, - McPhail stated that could be provided. r' . , Cable Communications Commission 11/15/88 Public Hearing...6 Annual Report Sampen requested that Staff provide a draft of the Annual Report for review by the Chair and Marlo McAllister in advance of the regular packet materials for the December meeting. Phone Call. -in Staff informed the Commission of a viewer's call -in comments: a former resident of a building managed by a certain property management company in Evanston stated that he was informed that his rental lease for a unit at 520 Michigan was not renewed in the fall due to his interest in cable service. In the summer Cablevision attempted to pre -wire this building, after lack of response from Schermerhorn on required notice to provide cable television service. An agent of the management company stopped work in progress at the time and the building remains without cable service. McPhail commented that Cablevision has filed suit against this landlord for refusal to allow cable service in several Evanston apartment buildings owned or managed by that firm. Adjournment The meeting adjourned at approximately 9:15 p.m. The next regular Commission meeting will be held on Tuesday, December 20 at 7:30 p.m. in Room 2401 of the Civic Center. cc: Joel Asprooth, City Manager I}I �,� �����i� ,� II��I�I���fli•q����II',i���„i,��II, �'��� °lq I}�� il� �lii r�, �� �� 1�11i^I�� ,� I I��i � � '} 1 __ Minutes CABLE COMMUNICATIONS COMMISSION December 20, 1988 PRESENT: Clayton Brown, Mark Dziatkiewicz, Dave Haworth, Marlo McAllister, Don Sampen ABSENT: Ruth Smalley STAFF: Sally Roethle CABLEVISION: Irene McPhail, Willie Edmundson, Tony Ruopoli PRESIDING: Don Sampen, Chair MINUTES Minutes of the November 15, 1988 Public Hearing and regular meeting were approved as submitted. COMMUNICATIONS Chair Sampen explained a draft letter from the City to be sent to apartment managers who have previously refused Cablevision entry access to provide service to building residents. The draft letter was reviewed and approved by the Commission and accepted by Cablevision. The mailing will be handled by the City after Cablevision submits the listing of addresses and building in this category. Another communication approved was a draft letter to the Village of Skokie Cable Television Cc mit_ee regarding the completed cable wire interconnect between Evanstc^ S:hccl U'.s._ic_s and the Skokie Cable TV headerd to allow direct feed programming at this time from ETHS for Skokie cable viewers served by Evanston schools. Commissioner McAllister reported to the Commission that she recently attended the first Evanston Community Television Corporation's (ECTC) Development Committee meeting at which a fund raising brochure was discussed and approved. CONSUMER SERVICES The City Consumer Complaint report was accepted. All four complaints for November (1 installation, 2 billing and I signal quality co—mplaint) had been resolved. In discussion of previous complaints not resorted, Willie r_,- °_.-..¢c Sher::3. apr7•J.le r J CABLE COMMUNICATIONS COMMISSION Minutes of 12/20/88 . . . 2 cable television service for 2800 Lakeside Court. Regarding service not available for 727 and 745 Sheridan Road, Edmundson stated that an easement denial from another property owner on that block prevents Company construction to provide service. Also reported was access entry denial for an apartment building at 1567 Ridge which affects 53 units. The Commission then discussed Cablevision's consumer complaint report. Sampen noted a new record high number of subscribers, 7,679. Tony Ruopoli responded to McAllister's questions about responses to cable TV cooperative advertising venture in the Chicago metropolitan area as a result of the 1-800-CABLE ME program. He stated that numerous new subscriptions as a result of sales leads from this advertising although Cablevision does not track data for results specifically for Evanston or other municipalities. Staff reported that the Cable Television Consumer Survey project was submitted to and accepted by the City Council Administration and Public Works Committee. McPhail suggested Cablevision use of survey findings in its sales efforts. Commissioner Brown expressed concern about use of " information taken out of context. The Commission accepted the Company idea with Brown's caveat that any use of survey findings include fully accurate representation of any information from the survey report and findings. SERVICE AVAILABILITY In review of Cablevision's data changes to the November apartment construction update report, Sampen questioned category changes of two building projects (2722 Central and 727-29 Seward) from "No contact" category to "Pending approval." Edmundson explained that right of entry agreements were submitted to property management for these buildings after receiving resident(s) request for service. It was noted that a right of entry agreement had not yet been given for 727-29 Seward. Sampen c-.=ented favcrab?y on Cablevision's written summary report of requests for service during November 1988 and noted that of the five requests, two were in buildings awaiting entry design, two were buildings pending release to sales. Regarding the fifth reported request Schermerhorn Property Management refused Cablevision access entry. Edmundson reported on the status of the Sherman Garden apartments. An enlarged design print for construction wiring was recently submitted to the architect/trustee for the building and Cablevision Chief Engineer. Don Ashton has offered to provide any assistance requested. Cablevision's monthly construction report was accepted as sut;.itted. CABLE COMMUNICATIONS COMMISSION Minutes of 12/20/88 . . . 3 FREE CABLE HOOKUPS Commissioner Haworth reported on a recent meeting with Irene McPhail to discuss means to complete requirements for free service to 1,000 low income residents. Haworth explained that the problems associated with this issue included a provision for free "community channel" service for local origination programming previously on channel 3. He noted that franchise agreement modifications in 1985 eliminated the channel 3 local origination requirement. However, Cablevision is amenable to further discussion on other possibilities such as reduced fee and reduced numbers of basic service hookups for for low income residents. McPhail informed the Commission of Cablevision's service for low income residents in Boston, MA which was recently highlighted in CTIC CABLE REPORTS, Volume 9, No. 9 and suggested the possibility of adapting that program for use in E.anston. Poverty level, Medicaid qualified households are offered 50% service fee discounts in Boston. Haworth explained that previous Commission efforts to start this program were hampered by administrative problems that would be encountered using other city fee assistance programs. It was agreed that a simplified qualifier approach for selecting recipients would be needed. Sampen suggested that the Commission provide a revised proposal to Cablevision and noted that final approval by City Council will be required. It was agreed , that Sampen, Haworth and Roethle will meet before 1/10/89 to continue work on the project and report back to the Commission at the January meeting. ANNUAL REPORT Sampen distributed a draft of the Annual Report to be submitted to City Council in January. Commissioner were asked to submit convents, changes or corrections to staff by January 6, 1989. PUBLIC COMMENT & ADJOURNMENT There being no comments or questions from the public, the meeting was adjourned at approximately 8:40 p.m. The regular Commission meeting will be held on Tuesday, January 17, 1989 at 7:30 p.m. in Room 2401 of the Civic Center 7 kot� Sall Re, Staff Y